•  How far do you travel?  I cover the whole of the North East, North Yorkshire and Scottish Borders, mileage is added per mile outside of 15 miles from TS26 unless you've booked a package which includes free delivery for the first 40 miles.

• Do you have a minimum spend? To ensure my clients receive first class service and to be as sustainable as I can, I only take on a certain amount of weddings per year. This means in order to be profitable I do charge a minimum spend of £300. I price my items affordably to ensure you receive excellent value for money and I bet you'll be surprised how much £300 ticks off your decor list.

• Can I place items outside? Some of my items can be placed outside for ceremony or photo opportunities however it is the responsibility of the hirer that items are not damaged due to poor weather conditions. On arriving to set up at your chosen venue, suitability for items to be set up outside will be at my discretion and judged on the day (it's always helpful to have a plan B due to the British weather!}. No items are to be left outside over night and in the event that the hirer or venue will not take responsibility to move items indoors then I will collect items on the night time once your celebrations have ended.

• Are you insured? Yes, I have public liability insurance. Force Majeure: Liability shall be limited to a full and complete refund of all monies paid. The company cannot be held responsible for circumstances beyond its control, which may result in the inability to fulfil its contractual obligations.

• What happens if anything gets damaged during the celebrations? Items are hired to you the customer named on the booking form. The responsibility of ensuring my products are not damaged is part of the customer’s agreement. If any damage is caused, then any charges relating to the repair or replacement would fall on the responsibility of the customer named on the invoices/receipts at the time of booking and an invoice will be sent accordingly.

• For how long will I have hire of the items? I only offer items for full day hire however set up can be done the day prior depending on access to your chosen venue. Collection is usually the following morning however I arrange this direct with your venue.

• When do I have to pay the full amount? A £100 or £250 non-refundable booking fee is required to secure your date which forms part of the total cost for hire. Final payment of outstanding monies due for the hire shall be paid no later than 3 months prior to the wedding. A payment reminder will be sent out by email shortly before the due date. If the final balance is not paid at least 3 months prior to the wedding then I will open up your date to my waiting list and you risk losing your booking if contact is not received and payment made.

• How is payment made? I have a business bank account with Starling Bank. Payment can either be done by bank transfer or a payment link if you prefer to pay by card.

• Can I pay in monthly instalments? Yes. Your initial payment will be your booking fee followed by your remaining balance spread out into equal payments depending on how many months are left until your wedding. 

• Cancellation Policy: If you need to cancel your booking then any monies paid, minus the booking fee, will be refunded to you if you inform me a minimum of 3 months before the event.

• Do you have a show room or offer in person consultations? I don't have a show room however I regularly attend wedding fairs across the North East so please get in touch to see where I am next and you will be able to see some of my products and chat with me about your wedding. Alternatively we can chat over the phone, please contact me and we'll set up a time for me to call you.

• What are the dimensions of your items? Please contact me and I'll send a pdf with detailed measurements for all of my items.

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