FAQs and Terms & Conditions

  • How far do you travel? I cover the whole of the North East, North Yorkshire and Scottish Borders however mileage is added per mile outside of 15 miles from TS26.

  • Can I place items outside? Some of my items can be placed outside for ceremony or photo opportunities however it is the responsibility of the hirer that items are not damaged due to poor weather conditions. On arriving to set up at your chosen venue, suitability for items to be set up outside will be at my discretion and judged on the day (it's always helpful to have a plan B due to the British weather!} No items are to be left outside over night and in the event that the hirer or venue cannot agree to move items indoors then I will arrange to collect items before the end of the night.

  • Are you insured? Yes, I have public liability insurance. Force Majeure: Liability shall be limited to a full and complete refund of all monies paid. The company cannot be held responsible for circumstances beyond its control, which may result in the inability to fulfil its contractual obligations.

  • What happens if anything gets damaged during the event? Items are hired to you the customer named on the booking form. The responsibility of ensuring my products are not damaged is the part of the customer’s agreement. If any damage is caused, then any charges relating to the repair or replacement would fall on the responsibility of the customer named on the booking form and an invoice will be sent accordingly.

  • For how long will I have hire of the items? I only offer items for full day hire however set up can be done the day prior depending on access to your chosen venue as well as other bookings in my diary. Collection is usually the following morning however I arrange this direct with your venue.

  • When do I have to pay the full amount? A £20 (orders up to £150) or a £50 (orders over £150) non-refundable deposit is required to secure your date. Final payment of outstanding monies due for the hire shall be paid no later than 28 days prior to the event. A friendly reminder will be sent out by email shortly before the due date. If the final balance is not paid at least 28 days prior to the event then I will open up your date to my waiting list and you risk losing your booking if contact is not received and payment made.

  • Can I pay in monthly instalments? For customers who have booked a wedding package I offer the option to pay in monthly instalments. Your initial payment will be your deposit followed by your remaining balance spread out into equal payments depending on how many months are left until your wedding. This is done by standing order, giving you the customer full control over the monthly payments.

  • Cancellation Policy: If you need to cancel your booking then any monies paid, minus the deposit, will be refunded to you if you inform me a minimum of 28 days before the event.

  • Do you offer in-person or zoom consultations? I do not offer a styling service and in order to offer Affordable Luxury, I do not offer consultations and conduct my business as a hire service only. I regularly attend wedding fairs across the North East so please get in touch to see where I am next and you will be able to see some of my products and chat with me about your day.

  • What are the dimensions of your items? Please download a brochure where you can find full details for my products.

By agreeing to this form, the hirer agrees to the above and that during the continuance of the Agreement, the equipment and accessories remain the property of the company at all times and the hirer shall not sell, offer for sale or lend the equipment and shall take all reasonable precautions to safeguard the equipment.